What Are Managed IT Services?

Managed IT services are an excellent option for businesses that don't have the internal resources available to support their IT infrastructure or simply don't want the worry of managing the IT themselves. This allows them to focus on servicing their own customers. 

Can I Try Your Services For Free?

We understand that if you're thinking of outsourcing your businesses IT for the first time, that you need to make the right decision based on the cost and quality of service. This also applies if you are already using a managed IT service provider and are thinking of changing or simply reviewing your existing agreement.

We're so confident you'll love our service, that you can try our S50-Protect plan completely FREE for 30 days (terms apply).

Use our online Chat - Call us on 020 8770 0007 or email: enquiries@s50.co.uk to find out more

How Quickly Can I Get A Quote For Managed IT Services?

Just go to our Support page https://www.s50.co.uk/it-support/ and use our online calculator to get your instant quote or use our online chat service. Our great value plans start from just £12.00 per user, per month.

To provide you with an accurate quotation we may need to do a free remote consultation with you to understand your requirements in more detail.

We guarantee to have your initial quote ready within 48 hours. If you are happy with the quote and would like to proceed, we will undertake a Free remote audit of your systems and issue terms. The whole process normally takes around a week depending upon the size of the network and individual customer requirements (terms apply).

The Benefits of Using a Managed IT Service Provider?
  • Expertise: For SME's, being able to outsource IT knowledge and expertise can be a huge help,  by having experienced technical support on-hand when they need it.

  • Fixed Costs: Businesses can plan for upgrades and changes within a set monthly fee.

  • Maintenance and Upgrades: Organisations no longer have to worry whether software is up-to-date, as all this is taken care of by us.

  • Time savings: Outsourcing the management of IT services like security and cloud gives valuable time back to businesses as it passes the responsibility over to us, as your managed service provider.

With us monitoring your critical IT systems and services 24/7, managing your endpoint protection and receiving alerts when
 a potential issue is encountered, we aim to constantly stay one step ahead and ensure your business does the same.

Guaranteed Response Times
When things go wrong you want to know that help won’t be delayed, so we prioritise and guarantee our response times to ensure any disruption is minimised.
Network Audit & Inventory
Using our real-time network discovery tool, we gather detailed information about each if your systems and maintain this in a secure inventory that you have access to anytime.
Client Knowledge Base
Our secure client knowledge base contains detailed information about your site, including passwords, core applications and hardware, which you and our team have access to anytime.
Ticket Tracking & Reporting
We log and track every issue reported to our helpdesk to ensure tickets are prioritised and our high standards of service are met from start to finish.
Webroot Endpoint Protection
Ensuring your systems are protected against the latest malicious threats is essential. Our fully managed Webroot Endpoint agent is easy to deploy, has a low footprint and keeps your systems safe.
Daily Server Health Check Report
Utilising our remote monitoring tools and bespoke scripting, we check your servers and key services every day. We send you a health status report and if we find anything that needs further investigation, a ticket is raised and assigned to a technician.

Our Managed IT Support Plans Deliver Great Value to Every Size of Business

01

Our plans offer businesses fully managed, pro-active support from just £12.00 per month. They can be mixed and matched, so where our great value S50-Protect with Webroot protection would suit most end users, S50-Manage & S50-Alert provide 24/7 monitoring, alerts and software updating as standard.

LEARN MORE
01

MANAGED IT SUPPORT PLANS

MANAGED IT SUPPORT PLANS
02

We continually check your primary hardware/software/services in real-time. Having ‘eyes on’ your IT around the clock, helps us to pinpoint potential issues straight away, before they can become larger problems. In the event a device encounters an issue we are alerted immediately.

LEARN MORE
02

IT MONITORING AND ALERTS

IT MONITORING AND ALERTS
03

We work with our customers to define a patching schedule normally out of hours. This includes testing to ensure services are operational post patching. We patch Microsoft Windows with security and critical updates and follow other vendors recommended patch release schedules for firewalls, servers etc.

LEARN MORE
03

SOFTWARE PATCH MANAGEMENT

SOFTWARE PATCH MANAGEMENT
04

Data backups are crucial for every business in the cloud or on premise. Managing data backups for servers, Office 365, Exchange, SharePoint, Teams and Virtual servers can be challenging. We provide fully managed backup services from all the leading vendors, with alerts and daily health status reports.

LEARN MORE
04

DATA BACKUP MANAGEMENT

DATA BACKUP MANAGEMENT
05

Our IT Service Management portal provides a structured, process driven support environment that ensures we deliver consistently high levels of service. Customers can also access this portal to view tickets and their site knowledgebase. In house IT teams can also utilise some of the managed support tools on the portal.

LEARN MORE
05

IT SERVICE MANAGEMENT

IT SERVICE MANAGEMENT
06

There can be daily IT ‘changes’ required, many of which are simple user accounts amendments. However to tell if something is a true change request like adding a new device to the network or re-configuring a service, we ask: Does it exist? Yes / Does it Work? Yes = Change Request

LEARN MORE
06

IT CHANGE MANAGEMENT

IT CHANGE MANAGEMENT
CompTIA CySA+ Cybersecurity Analyst
CompTIA CySA+ Cybersecurity Analyst
Provides us with the skills to competently perform data analysis and identify security vulnerabilities, threats and risks to an organisations IT systems
CompTIA Sec+
CompTIA Sec+
Allows us to identify and mitigate risks by providing infrastructure, network, application and operational security analysis, ensuring breach areas are addressed
ComTIA CE|H - Ethical Hacker | PenTesting
ComTIA CE|H - Ethical Hacker | PenTesting
Delivers the ability to utilise tools and techniques used by cyber criminals to hack business networks, so we can protect businesses from attacks and spot possible breach areas
MCITP Messaging & eMail Configuration
MCITP Messaging & eMail Configuration
An MCITP has comprehensive knowledge of how to perform Microsoft Exchange installations, configurations and migrations, plus the skills to maintain Exchange databases
MCP Microsoft Certified Professional
MCP Microsoft Certified Professional
Allows IT Professionals to validate their technical expertise through proven and rigorous industry-recognised exams, enabling us to support all MS Operating Systems
MCP Microsoft Certified Systems Administrator
MCP Microsoft Certified Systems Administrator
Focusing on Windows 10 and the required expertise on how to configure, manage and maintain this operating system in a business network environment.
MCSE Microsoft Certified Solutions Expert
MCSE Microsoft Certified Solutions Expert
A high end accreditation that provides the skills required to run highly efficient networks. Expert in systems management, security administration and virtualisation
MCTS Microsoft Certified Technology Specialist
MCTS Microsoft Certified Technology Specialist
Provides a range of skills to be proficient in installing and upgrading MS Windows, configuring mobile computing and competently addressing backup and recovery
VMware Technical
VMware Technical
A VMware Technical Solutions Provider has the capabilities to guide customers through product evaluation, selection and installation based on their business requirements
VMware Pre-Sales
VMware Pre-Sales
VMware Sales Professionals have a foundation of general knowledge in VMware products and business practices, that allows customers to make informed, pre-purchase decisions
WatchGuard | Network Security Essentials
WatchGuard | Network Security Essentials
Empowers us with the knowledge of networking perimeter firewalls and how to configure and manage LANs, VLANs and secure features within WatchGuard Fireboxes and WAP’s
VMWare 'Partner'
VMWare 'Partner'
VMware is the market leader in virtualisation solutions, delivering a range of flexible on premise and cloud based products and services, that streamlines and consolidates server environments
VEEAM 'Partner'
VEEAM 'Partner'
The global leader in backup & replication software for virtualised environments is also the first choice for the backup and recovery of physical and cloud based servers, including Office 365
WatchGuard 'Partner'
WatchGuard 'Partner'
Multi award winning network security vendor providing a comprehensive range of managed Firewalls and secure Wireless Access Points, to suit every size of business and budget
HPE 'Partner'
HPE 'Partner'
HPE is one of the largest and most trusted global technology vendors and we have been supplying their ultra-reliable, high quality servers, switches, PC’s and laptops for many years
Microsoft 'Partner'
Microsoft 'Partner'
As a Microsoft Partner and Office 365 Indirect Reseller we have extensive knowledge of the vast range of solutions from this industry giant, including their on premise and 365 suite
Cloud Solutions Partner
Cloud Solutions Partner
With over 200 million active users, Office 365 provides a fully integrated and collaborative cloud environment for businesses to operate from in the digital world today
Sectigo 'Partner'
Sectigo 'Partner'
Domain Validated SSL certificates are the fast, convenient and reliable way to add industry-standard encryption to web sites, email, VPN’s and internal systems
Cyber Essentials
Cyber Essentials
Cyber Essentials,a UK government scheme operated by the NCSC. Ensures organisations adopt good practice in IT security to minimise risk & protect networks, systems & data from threats
Spam Titan Email 'Partner'
Spam Titan Email 'Partner'
A multi award winning, cloud based advanced email security scanner and spam filtering service. Protects businesses with on premise (Exchange) and cloud hosted email servers (Office 365)
Heart 'Partner'
Heart 'Partner'
2nd largest UK based web-host providing cloud hosted virtual servers, physical datacentre servers, domains & website hosting. As a Heart partner we have access to their entire service portfolio
Vipre Endpoint Protection 'Partner'
Vipre Endpoint Protection 'Partner'
A trusted endpoint security provider with a range of easily deployed and managed solutions to protect customers against emerging threats, with zero infrastructure overhead
Malwarebytes 'Partner'
Malwarebytes 'Partner'
Multi-layer real time protection package binds to your network connection scanning for malicious code, rogue software & malware, including ransom-ware, exploits & malicious websites
Spitfire 'Partner'
Spitfire 'Partner'
A UK-based, multi-award winning telecoms provider for businesses. Offering a large range of broadband, VoIP, SIP Trunk and Hosted Telephony products to our customers
Dropsuite 'Partner'
Dropsuite 'Partner'
HPE is one of the largest and most trusted global technology vendors and we have been supplying their ultra-reliable, high quality servers, switches, PC’s and laptops for many years
Webroot 'Partner'
Webroot 'Partner'
Industry leading security vendor with a range of fully managed endpoint security products that deliver great value and outstanding protection for business systems